HELP PAYING YOUR BILL due to covid-19
If you are having trouble paying your water bill during this critical time, we are here to help.
We are:
Suspending disconnection of service for non-payment
Eliminating late payment charges
Offering a special, COVID-19 payment plan — with no down payment — for any past-due amount.
FLEXIBLE PAYMENT PLAN
If you missed payments and have a past-due balance, we can help by setting up a payment plan. Call our office at 860 489-4149 to enroll in the COVID-19 Payment Plan.
You can spread the past-due balance out over a period of up to 24 months with no interest if you remain current with the plan.
You are required to keep your current bill up to date and to pay the amount on your payment plan each month.
In response to the COVID-19 outbreak we are taking the following steps.
As a purely preventative and precautionary measure, we are not accepting payments at our office at 277 Norfolk Road. We have a mailbox in our lobby to deposit check payments but will not accept cash payments. We encourage our customers to pay online. You can also enroll in paperless billing if desired. Go to www.torringtonwater.com/e-billing to enroll
We thank you for your cooperation.
