Phone 860-489-4149
HELP PAYING YOUR BILL due to covid-19
If you are having trouble paying your water bill during this critical time, we are here to help.
We are:
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Suspending disconnection of service for non-payment
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Eliminating late payment charges
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Offering a special, COVID-19 payment plan — with no down payment — for any past-due amount.
FLEXIBLE PAYMENT PLAN
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If you missed payments and have a past-due balance, we can help by setting up a payment plan. Call our office at 860 489-4149 to enroll in the COVID-19 Payment Plan.
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You can spread the past-due balance out over a period of up to 24 months with no interest if you remain current with the plan.
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You are required to keep your current bill up to date and to pay the amount on your payment plan each month.
PURA Extends COVID-19 Payment Program Enrollment Date
The Torrington Water Company is located at:
277 Norfolk Road, Torrington, CT 06790
Phone: (860) 489-4149 (All Departments) FAX: (860) 496-7889
Office Hours: 8:00am to 4:30pm (Monday – Friday)
e-mail: custserv@torringtonwater.com
Mail Payments to:
The Torrington Water Company
PO Box 867, Torrington, CT 06790
Alternate payment stations:
Torrington Savings Bank
215 Dibble Street,
Torrington, CT 06790
(drop box in lobby – check only)
The office will be closed on the following holidays:
New Year’s Day
Presidents Day
Good Friday
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day, Friday after Thanksgiving
Christmas Day