PURA Extends COVID-19 Payment Program Enrollment Date

Critical information on residential shut-off moratorium and financial assistance programs


Connecticut’s Public Utilities Regulatory Authority (PURA) issued a ruling that will extend the enrollment period for the COVID-19 Payment Program for residential and non-residential customers through September 2021.  

PURA also reminds all customers that the “Shut-off Moratorium” currently in place for state-regulated electric, gas and water utilities concluded on September 30, 2020. PURA encourages all customers experiencing difficulty paying their utility bills to contact their utility company to enroll in the COVID-19 payment plan even if you have received a shut-off notice.


Important Dates:

  • The Shut-off Moratorium for residential customers concluded on September 30, 2020.

  • Enrollment for the COVID-19 Payment Program for non-residential and residential customers is open until April 20, 2021.


COVID-19 Payment Plans:

  • Are available to any customer requesting financial assistance, without demonstrating financial need;

  • Require no initial or down payment;

  • Can be up to twenty-four (24) months in length;

  • Waive any fees or interest in the calculation of the monthly payment amount;

  • Facilitate the repayment of the past due balances in addition to the customer’s current monthly bill.

Importantly, any customer enrolled in a COVID-19 Payment Program who is current with their payment terms cannot be disconnected even once the Shut-off Moratoriums have concluded.