New Hartford Customers
The Torrington Water Company (TWC) has an Agreement with the New Hartford WPCA to provide Operations Support and Customer Billing Services for New Hartford water and sewer customers.
For the convenience of New Hartford customers all calls concerning your water services, including applications for new service, disconnects, billing questions and bill payment can be directed to TWC's direct customer service telephone number (860) 489-4149. TWC prides itself in providing personalized service and a customer service representative will directly acknowledge your calls.
That's right - no automated attendant!
Customers can also communicate with TWC via email at: or you can FAX them at (860) 496-7889.
There are several ways to pay your bill. To personally make a bill payment, you can pay your bill at Torrington Water's general offices at 277 Norfolk Road, Torrington between the hours of 8 AM and 4:30 PM or you can drop your payment off (check only) at the Torrington Savings Bank, 518 Main St, New Hartford office. (mailbox located in lobby) To mail a payment please send it to PO Box 845, Torrington, CT 06790.
To reach the New Hartford web site please click the New Hartford sign.